MUSE Privacy Policy
This policy took effect on April 24, 2024.
At MUSE, we care deeply about privacy. We strive to be transparent about our privacy practices, including how we treat your personal information.
This policy explains our privacy practices for jointhemuse.com (which we’ll refer to as the “Site”), MUSE App and other services provided by MUSE & Partners Pty Ltd (ACN 653 255 693) (we’ll refer to as “MUSE,” or as “we,” “us,” and “our”). We’ll use the term “Services” to refer collectively to the Site and the App, endeavor at all times to comply with the Privacy Act 1988 (Cth) and the Australia Privacy Principles which together will be referred to in this policy as “”Australian Privacy Law”.
This policy applies to our registered buyers (“Buyers”) and verified sellers (“Sellers”) (together, our “Users”), and anyone else who visits our Site, App or uses our Services (together with our users, “you” and “your”).
This policy does not apply to the practices of third parties (including Sellers, Pattern by MUSE users) who you may choose to share information with when you use the Services. Please note that the collection and use of your information by these third parties is subject to their own privacy policies and terms. You should understand the privacy and security practices of any third party before you share information with them.
It is important that you understand how we use your information. You should read this policy in full, but some key points and references to help you navigate the policy are:
– Our mission at MUSE is to keep human connection at the heart of commerce. We connect Buyers with Sellers that offer investment-grade luxury goods supplies. By accepting our Terms of Use and this Privacy Policy, or by using any of our Services, you confirm that you have read and understand this policy, including how and why we use your information.
– We collect and use your personal information to provide and improve our Services, to protect the security and integrity of our Services and to comply with our legal obligations. To learn more about what information we collect and how we use it, see Section 1 and Section 2 below.
– We share your information with other MUSE group companies, trusted partners and service providers to provide our Services, for security purposes, to understand how you use and interact with our Services and to meet our legal obligations. To learn more, see Section 3
– If you have any questions about this Privacy Policy, or wish to exercise your rights, see Section 11 for further information about how to contact us
1. What Information We Collect and Receive
In the course of providing our Services, we collect and receive information that directly or indirectly relates to you (which we call your “personal information”) in different ways and from different sources, which we have set out below. The capitalized terms in this Section 1are definitions that we use throughout this Policy, so please refer back to this explanation as necessary.
Information You Provide to Us
You provide certain information to MUSE directly when you sign up for a MUSE account or otherwise use the Services.
Buyer Account Information
We collect certain information from you when you set up a MUSE Buyer account and use the Services.
– Buyer Details: Your name, email address, and phone number
– Buyer Payment Information: Your billing address and payment information (e.g., credit or debit card details)
– Delivery Information: Your delivery address, contact name, and phone number
– Regional Information: Your country, preferred language, and currency
Seller Account Information
We collect certain information from you when you set up a MUSE Seller account and use the Services.
– Seller Details: Company Name, Registration No, email address, country of residence, Address, Type of business, legal structure, owner’s name, phone number, date of birth, taxpayer address, and MUSE user name
– Seller Payment Information: Your bank country, bank account details, billing address and other payment information (e.g., credit or debit card details)
– Account Preferences: Your preferred language, country, and currency
– Business/Tax Information: Your tax and government-issued identification numbers
– Regional Information: Your country, preferred language, and currency
Buyer Public Profile Information
As a Buyer on MUSE, you can choose to provide your name and other personal information in connection with your account and activity. Other people will be able to see your profile information. You can edit, remove or limit this information through your account settings.
– Name
– Birthday
– Gender
– Location
– Profile photo
– Your bio, story and story headline
– Your favorite items and favorite stores
– Linked third-party accounts (e.g., social media, “sign-in with”)
– Product reviews
– Registry information (e.g., name, partner name, wedding or special event date, shipping information)
Seller Public Profile Information
As a Seller on MUSE, you must provide certain information for your shop. You can also choose to share other personal information (such as birthday, gender or location) in connection with your account and activity. Other people will be able to see your profile information. You can edit, remove, or limit this information through your account settings.
– Account name
– Company name
– Birthday
– Gender
– Location and/or business address (if applicable)
– Profile photo
– Your bio, story, story headline, shop photos, and shop links
– Vacation mode announcements
– Linked third-party accounts (e.g., social, “sign-in with”)
Transaction Information
When you buy or sell goods on MUSE, we collect information about the order as part of your transaction history.
– Information about the transactions made on our Services, such as the shop name, items purchased, Buyer’s name, purchase price, and date of the transaction
Photographs and Videos
You may enable the Apps to access your mobile device’s camera to upload photographs and videos to MUSE, or you can upload photos and videos directly through our Site.
– Photos and videos you upload to your profile, our forums, as part of product reviews or through MUSE’s other products and features (e.g., search)
Forums/Community Information
We offer several features that allow users to connect and communicate in public or semi-public spaces, such as Forums and Teams, which are a part of the MUSE Community space.
– Content you post in our community spaces
– Any additional information you choose to provide
Messages Information
You can contact another Member using MUSE Messages for a variety of reasons, such as customer support, personalizing products, or product and order questions.
– Message Content: Content you share with, or receive from, other Users through our Messages function
– Message Metadata: Metadata about content (such as the location where a photo was taken) and Messages (such as the date and time of the message)
Customer Support Information
We collect certain information when you engage with our customer support teams.
– Your communications with our support team
– Any additional information you provide, including transaction information (e.g., order number and transaction ID), and/or device and technical information (e.g., IP address for troubleshooting)
Service Usage Information
We collect certain information about your use of the Services, such as how often you use the App, how you interact with the Services, and actions you take when interacting with the Site and App, in order to help us ensure the Services are functioning correctly, tailor your experience, and improve our offerings. We may collect this information from a subset of users when testing new products or features.
– Usage Information: Information about your interaction with our Site and App, including how often you use the Site and/or App, what happens within the Site and/or App, what listings you view and interact with, or other actions you take (such as clicking on particular parts of the Site or App)
– Diagnostic and Troubleshooting Information: Information about how our Services are performing when you use them, like service-related diagnostic and performance information, including timestamps, crash data, website performance logs and error messages or reports
General Location Information
We use your general location information for things like tailoring our Services to your location and to estimate shipping costs. See Section 2 for further details on how we use this information.
– IP addresses and other information like your zip or postal code, to estimate your general location (e.g., country, state, or city)
– The general location you set in your regional preferences on the Site or Apps
Precise Location Information
We use your precise geo-location where you have given us permission to do so through your device-based settings. See Section 2 for further detail.
– Your precise geo-location collected from your device
Information We Receive from Third Parties
We receive certain information about you from third parties.
Information from our Payment Processors
We receive certain information about Buyers from our third-party payment processors, such as Stripe, who help us to process transactions, provide our Services and prevent fraudulent or illegal activity.
– Your first and last name
– Your billing address
– Your email address
– Your phone number
Information from Advertising and Marketing Partners
We receive certain information about you from our advertising and marketing partners, including in some instances what marketing content you viewed or clicked the actions you take on our Sites and Apps. This information helps us determine how our marketing campaigns and other customer interactions may contribute to sales, conversions, or other goals.
– We may receive from our third-party partners (or may collect directly), for example, attribution information via cookies and UTM tags in URLs to help us determine the source of the traffic to MUSE or track the performance of a specific campaign
– We may also receive responses to marketing emails and advertisements, responses to offers, and audience information from partners who you have given consent to share that information with us
Analytics Information
We use data analytics software to ensure Site and App functionality and to improve the Services.
– We use third-party software to record information such as how often you use the Site and/or Apps, what happens within the Apps or on our Site (e.g., how you interact with our Services), aggregated usage, performance data, app errors and debugging information, and, in the case of App, where the App were downloaded from.
Third-Party Application Information
We receive certain information when you engage with third-party applications or platform integrations on other sites and apps.
– When you link our Services with third-party applications or integrations (e.g., linked third-party accounts), we receive your contact information, including your name and email address, and any additional information you authorize the third party to share with us (for example, social media accounts and/or sign-in functionality)
2. How We Use Your Information and Our Legal Basis
When you access or use the Services or interact with our Sites and/or Apps, we collect, use, share, and otherwise process your personal information for the purposes described in this policy. To the extent required by applicable law, we rely on a number of legal bases to use your information in these ways. If you reside outside the European Economic Area (“EEA”), Switzerland or the United Kingdom (“UK”) (together referred to as the “European Region”), the legal bases on which we rely may differ from those listed below.
Why and How We Use Your Information
Information Categories Used
Where necessary to perform our contract with you
We use certain information that is necessary for us to provide you with the Services and perform our Terms of Use or other relevant contract(s) with you. We will need to close your account if we cannot process your personal information for such purposes.
To create and maintain your MUSE account and provide our Services
We collect certain information in order to set up your MUSE account and to allow you to interact with the MUSE Community.
– Buyer Account Information
– Seller Account Information
– Buyer Public Profile Information
– Seller Public Profile Information
– Browser and Device Information
– Forums/Community Information
– Third-Party Application Information (where relevant)
To facilitate buying and selling on MUSE
We use certain information to facilitate buying and selling on MUSE. This can also involve us sharing your information with some of our third-party partners – such as our payment partners – to enable us to provide the Services to you pursuant to our Terms of Use. Such partners will process your personal information in accordance with their own privacy policies. For more information, please see Section 3.
– Buyer Account Information
– Seller Account Information
– General Location Information
– Information from our Payment Processors
– Transaction Information
– Photographs and Videos, including where you use certain features to search for products
– Customer Support Information
To provide our MUSE Payments service
As a MUSE Seller, you may use our payment service, MUSE Payments, to accept various forms of payments on the Site, Apps, and other Services. You will need to provide certain information to set up an account.
To send Service communications
We use certain information to send you administrative or account-related communications about our Services, including to verify your email address, welcome you to the Services, confirm a transaction, or notify you about an order, service availability, changes to the Services, or updates to this Policy, our Terms of Use, or other policies. You may not opt out of receiving service communications, such as emails or mobile notifications sent for legal, security, or other transactional purposes.
To provide customer support
We use your information to respond to requests for support (via the App, Site, or email) and to respond to customer care and other inquiries, including providing telephone-based customer support to Users (who provide their telephone numbers).
Where necessary to comply with our legal obligations
Our Services are subject to laws and regulations that require us to collect, use, and store your personal information in certain ways. Where applicable, if you do not provide the personal information required by law, we will have to close your account.
To comply with local laws on selling goods
For example, in certain countries, we are required to display certain information about our Sellers on MUSE.
To verify your identity
To become a MUSE Seller, we need to verify your identity to comply with our obligations under a variety of laws, such as the Digital Services Act and anti-money laundering laws.
To comply with legal and regulatory obligations
MUSE may also use, preserve, or release your personal information to a third party to comply with our legal and regulatory obligations, including in response to lawful requests by public authorities (including tax authorities) and to meet legitimate national security or law enforcement requirements.
Where necessary for our legitimate interests
We rely on our legitimate interests or those of third parties (like other Buyers and Sellers, and in some cases, the general public) where they are not outweighed by your rights and freedoms. In the EEA and UK, you have the right to object to, and seek the restriction of, this processing. To learn more, see Section 7.
To understand how you use our Services and improve your experience on MUSE
We use certain information to improve our Services, including to ensure the Services are functioning correctly, to help Sellers find the best ways to market and sell their products on MUSE, to identify and support high-performing Sellers, and for general research and aggregate reporting.
It is in our legitimate interests to understand how our Services are being used, and to explore and unlock ways to develop and grow our business. It is in our legitimate interests, and those of our Users, to improve the efficiency of our Services, troubleshoot errors with our Services, increase interest in our Services, and obtain insights into usage patterns of our Services.
It is in our legitimate interests, and those of our Sellers, to help Sellers reach the most appropriate audience for their goods.
To facilitate Seller campaigns, surveys and petitions
Sellers have the ability to sign onto campaigns, surveys, or petitions for causes they care about or to donate to these causes. To facilitate this, we need to collect and use certain information about our Users.
It is in our legitimate interests and our Users’ interests to provide these services and to conduct surveys to help us in improving our Services.
To keep our Services safe and secure
We collect and store your information and, in some cases, apply automated processing and manual (i.e., human) review to maintain the security and integrity of our Services. This involves taking steps to detect, investigate and otherwise protect our community against spam, abuse, harassment, intellectual property infringement, crime, suspected fraud, harm, suspected violations of MUSE’s Terms of Use and safety and security risks of all kinds.
It is in our legitimate interests, and those of our Users, to ensure the security of our Services, to verify accounts and activity, to combat harmful or inappropriate conduct or content and to detect, prevent and address spam.
To protect our legal rights
MUSE may also retain, preserve or review your personal information to protect, establish, or exercise our legal rights or defend against impending or asserted legal claims, including to collect a debt or address a violation of our Terms of Use and policies.
For example, in accordance with our existing case resolution process, we may use information you provide to resolve disputes with MUSE or other Users.
To share information with law enforcement and respond to legal requests
We may share your information with a third party, including law enforcement authorities, where not compelled by law when we believe in good faith that such use and/or disclosure is reasonably necessary to detect, prevent or prosecute illegal activity or to prevent imminent death or imminent bodily harm.
The categories of information that we access, preserve, use and share for these purposes will depend on the specific circumstances.
To learn more about how and why MUSE shares information in these circumstances, see Section 3 and review our Requests for Information Policy.
It is in our legitimate interests and the interests of the general public to share information with third parties, including as part of investigations or regulatory inquiries, to detect, investigate and prosecute illegal activity or to prevent death or imminent bodily harm.
In the event of a business reorganization
In some cases, MUSE may choose to reorganize its business. In these types of transactions (such as a sale, merger, liquidation, receivership, reorganization, or transfer of all or substantially all of MUSE’s assets), Member information is typically one of the business assets that is transferred.
Such transactions may be necessary and in our legitimate interests, particularly our interest in making decisions that enable our business to develop over the long term.
Where you provide your consent
When we use your information based on your consent, you have the right to withdraw your consent at any time on a go-forward basis (meaning our prior use of your data will not be affected). You may change your device-based or in-app settings anytime. Learn More.
To personalize your experience on the Site and App
For users in the European Region, we rely on your consent to personalize your experience on the Sites and Apps to help you search for and discover relevant items.
To collect your information through the device-based settings that you have enabled
We rely on your consent to:
– collect your device-based Precise Location Information for: (a) local content, to personalize and tailor the Services, including search results and recommendations; and (b) delivery, and shipping services;
– access your camera and/or photo gallery if you choose to share photos or media on our Services.
Data used for tasks carried out in the public interest
To preserve, review and share information to perform a task in the public interest
In limited, fact-specific circumstances, we will access, preserve and share your information with regulators, law enforcement or others where necessary to perform a task in the public interest. For example, we might share information with others for the purposes of combating unlawful or harmful behavior where it is in the public interest to do so and where the public interest is laid down by applicable law (including EU or Member State law, where required).
Data use to protect your or others’ vital interests
To preserve, review and share information with law enforcement and others
We may preserve, review and share information with law enforcement and others in circumstances where someone’s vital interests require protection, such as in the case of emergencies. For example, we may need to share information to prevent loss of life or personal injury of an MUSE Buyer or Seller or other third party or to prevent crime or fraud.
3. How We Share Your Information
We share your data with third parties where necessary to perform the Services, comply with our legal obligations, or for purposes set out in this Privacy Policy, including:
Publicly Displayed Information: By using the Services, certain information about you will be publicly displayed on the Site and App, such as Buyer Public Profile Information and Seller Public Profile Information (as defined in Section 2). Buyers and Sellers can choose to make certain information and activities private through their account or Public Profile settings. Other information connected with your use of the Services will also be publicly displayed, including the date you joined, information relating to items you review, photos or videos of items you purchased, your saved product listings that are grouped by you (“Wishlist”), followers, those you follow, comments you post in our community spaces, and information you decide to share via social networks. Your reviews of shops or items you’ve purchased may also be shared on other platforms and search engines, including Google.
For Sellers, some additional information will be publicly displayed. For example, your shop name or business name associated with your account (which you may modify and update in your account settings) is publicly displayed.
MUSE Group Companies: We may share some of the information that we collect, such as Buyer Account Information, Seller Account Information, Service Usage Information, Device and Browser Information, and Cookie Information, with our corporate affiliates, which include MUSE Technology Pty Ltd, MUSE & Partners Pty Ltd, MUSE Global Limited and other MUSE entities that help us conduct business around the world (together, the “MUSE Group Companies”). We do not share your personal information with other companies. The information shared among the MUSE Group Companies may be used for the purposes described in this Privacy Policy and generally to operate our business, including for ID verification purposes, transaction monitoring and payment processing or to provide customer support, facilitate business development, administer user accounts or provide IT, technical and engineering support.
Sellers: We may share aggregated information about your use of the Services to Sellers if you are a frequent purchaser or a new Buyer, so they can provide you with better service and so we can improve our Site and App.
Linked Third-Party Websites or Services: Some Users may choose to connect to MUSE or register a MUSE account using an external third-party application, such as Facebook or Google. Connecting your MUSE account to third-party applications or services is optional. If you choose to connect your account to a third-party application, the providers of those services or products may receive information about you that MUSE, you, or others share with them. Please be aware that when you use third-party sites or services, their own terms and privacy policies will govern your use of those sites or services.
You may also link your bank account or payment method to pay for purchases (or receive payment, in the case of Sellers in select markets) through a third-party service available through the Site or MUSE App. When you register with these third-party partners, we will tell you what information is collected and what information the third-party will share with MUSE.
Business Partners: MUSE works closely with a number of business partners, such as our payment partners, that assist us with providing the Services in accordance with our Terms of Use. When one of these companies assists us in facilitating your transaction, we, or they, may need to share information related to the transaction in order to complete your order. MUSE also provides services or sells products jointly with affiliated businesses, such as services that assist our Sellers with accounting or other small business management services. These affiliated businesses may sell items or services to you through the Services or offer promotions (including email promotions). In each case, these partners will process your personal information in accordance with their own privacy policies. We encourage you to read the privacy policies and ask questions of third parties before you disclose your personal information to them.
Professional Advisors, Industry Partners, Authorities and Regulators: We share your information described in Section 3 with our advisors and consultants, regulators and tax authorities, law enforcement, government agencies, civil litigants, and industry partners (for example, trade groups) to:
– comply with applicable law or regulations, court orders, subpoenas, legal process or government requests;
– detect, investigate, prevent, or address actual or suspected fraud, violations of MUSE’s Terms of Use, and other illegal activity or security and technical issues; and/or
– protect the rights, property and safety of our Users, MUSE and the MUSE Group Companies, or others, including to prevent death or imminent bodily harm.
Business Reorganization: In some cases, MUSE may choose to reorganize its business. In these types of transactions (such as a sale, merger, liquidation, receivership, or transfer of all or substantially all of MUSE’s assets), Member information is typically one of the business assets that is transferred. If MUSE intends to transfer information about you, MUSE will notify you by email or by putting a notice on the Site and the App.
Community Services: We engage third parties to assist in providing Community Services, which includes the MUSE Forums and Teams, and need to share certain information about you for these purposes. This may include, for example, Buyer Public Profile Information and Seller Public Profile Information, the date that you registered on MUSE, as well as your language and regional settings on the Site. For more information, see our Community Policy.
Service Providers: MUSE also engages third-party companies and individuals (such as research companies, analytics services, and security providers) to help us operate, provide, and advertise the Services. These third parties have limited access to your information, may use your information only to perform these tasks on our behalf, and are prohibited from disclosing or using your information for other purposes. The types of third-party service providers that we work with include:
Third-Party Service Providers
– Research companies
– Analytics providers
– Security providers
– Software service providers
– Infrastructure and technical service providers
– Professional service providers
– Customer service or other outsourced service providers
What Information We Share
– Buyer Public Profile Information
– Seller Public Profile Information
– Buyer Account Information
– Seller Account Information
– Transaction Information
– General Location Information
– Photos and Videos
– Customer Support Information
– Browser and Device Information
– Service Usage Information
– Survey Responses and Market Research
– Analytics Information
4. How We Transfer Your Information
MUSE operates a global e-commerce platform. By using the Services, you acknowledge that MUSE will use your information in the Australia, UK and any other country where the MUSE Group Companies operate. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside.
5. How We Protect Your Information
The security of your personal information is important to us. We protect your personal information through technical and administrative measures designed to mitigate the risk of unlawful or unauthorized access, destruction, loss, alteration, disclosure or use of your data. To protect your account, we encourage you to choose your password carefully. You can learn more about enhancing your account security in your account settings.
6. How Long We Store Your Information
MUSE will retain your information only for as long as is necessary for the purposes set out in this Policy, for as long as your account is active, or as needed to comply with our legal obligations under national applicable law. We decide how long we need information on a case-by-case basis and depending on the retention laws applicable.
The following factors typically affect the retention period:
Necessity for the provision of our Services We keep your information as long as is necessary to provide the Services to you.
This includes things like maintaining and improving the performance of our Site and App, keeping our Services secure, and maintaining appropriate business and financial records. Most of our retention periods are determined on the basis of this general rule.
Consent-based processing of personal data If we process personal data on the basis of consent (including consent to the extended storage), we store the data for as long as necessary in order to process it according to your consent or until you withdraw your consent.
Statutory, contractual or other similar obligations MUSE will retain and use your information to the extent necessary to comply with our legal obligations, for example, if we are required to retain your information to comply with applicable tax/revenue laws or our Know Your Customer (“KYC”) obligations.
Here’s what we consider when we deciding how long to keep your information:
Purpose of Processing
Information used to provide you with our Services
Retention Period
Information we use to offer you our Services is retained for the lifetime of your account.
Information used for regulatory compliance and other legal obligations
MUSE will retain and use your information to the extent necessary to comply with our legal obligations, for example, if we are required to retain your information to comply with applicable tax/revenue laws or our Know Your Customer (“KYC”) obligations.
Information used for other legitimate purposes
We may retain your information for other legitimate purposes, such as to prevent harm; investigate possible violations of our House Rules and Policies; promote safety, security and integrity; or protect MUSE, including our rights, property or platform.
7. Your Rights and Choices
Certain privacy laws around the world, including the European General Data Protection Regulation (GDPR), provide users with rights and choices related to their personal information. Consistent with those laws, MUSE gives you the choice of accessing, editing, or removing certain information, as well as choices about how we contact you. In addition, subject to applicable law, you may have certain rights with respect to your personal information, such as the following:
- Right to Access: You can access certain personal information associated with your account by visiting your account privacy settings. You can request a copy of your personal information in an easily accessible format, as well as information explaining how that information is used. See this Help Center article for more information.
- Right to Portability: You have the right to receive certain of your information which you provided in a structured, commonly used and machine-readable format and to transmit such information to another controller.
- Right to Correction: You have the right to request that we rectify any inaccurate information about you. By visiting your account settings, you can correct and change certain personal information associated with your account.
- Right to Restrict Processing: In certain cases where we process your information, you may also have the right to restrict or limit the ways in which we use your personal information.
- Right to Deletion: In certain circumstances, you have the right to request the deletion of your personal information, except information we are required to retain by law, regulation, or to protect the safety, security, rights, and integrity of MUSE. Please note that closing your account may not free up your email address, username, or shop name (if any) for reuse on a new account. See this Help Center article for more information.
- Right to Object: If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
- Right to Withdraw Consent: Where we rely on consent, you can choose to withdraw your consent to our processing of your information using, for example, an email unsubscribe link or your account privacy preferences. If you have consented to share your precise device location details with us, you can revoke that consent through the settings on your mobile device. This is without prejudice to your right to generally permanently close your account and delete your personal information. Please be aware that withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal
- Right to File a Complaint: If you are a resident in the EEA, Switzerland or the UK, you have the right to lodge a complaint about our practices with respect to your personal information with the supervisory authority of your country or state.
How to Exercise Your Rights and Choices. If you would like to manage, change, limit, or delete your personal information, you can do so via your MUSE account settings. Alternatively, you can exercise any of the rights above, subject to applicable law, through the contact options set out in Section 11. Once you contact us to exercise any of your rights, we will confirm receipt of your request. Limiting use of, or deleting, your personal information may impact features and uses that rely on that information.
Communication Choices. You can opt out of receiving marketing emails by using the unsubscribe link in our marketing emails or through your account settings. Certain communications from MUSE are service-related or legally required and you will continue to receive them even if you opt out of marketing emails.
8. Your Responsibilities
If you are a Seller on our Services or use MUSE’s API, you may receive certain personal information and will have legal obligations in respect of this information. Your privacy responsibilities, including when you act as an independent data controller (someone who decides what personal data to collect and the purpose you use the data for) are laid out in the MUSE Seller Policy and the MUSE API Terms of Use.
9. Privacy Policy Changes
We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by posting the changes through the Services and sending you an email or message about the changes. We encourage you to check back regularly and review any updates.
10. How you may complain about how we deal with your personal information
If you have any queries or complaints about our collection, use or storage of your personal information (including a complaint relating to any failure by us to comply with our obligations under the credit reporting provisions of the Privacy Act 1988(Cth) or under the Privacy (Credit Reporting Code 2014), or if you wish to exercise any of your rights in relation to your personal information, please contact complaints@jointhemuse.com and address your email to The Privacy Officer. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner or Australian Financial Complaints Authority (AFCA):
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Mail: GPO Box 5218 Sydney NSW 2001
Fax: +61 2 9284 9666
Email: enquiries@oaic.gov.au
11. How to Contact Us
If you have any questions:
– Contact MUSE’s Support team via our Help Center
– Send an email to MUSE’s Data Protection Officer at help@jointhemuse.com